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Communication and Resolution Programs: Achieving the benefits, avoiding the pitfalls

November 4, 2019 @ 5:30 pm - 7:00 pm

(1.5) ACHE Face to Face Credits Panel Discussion

Presented by the Washington State Healthcare Executives Forum and the Washington Patient Safety Coalition

Communication and Resolution Programs (CRPs) are rapidly becoming the best practice across healthcare for preventing and responding to adverse events. CRPs are comprehensive, principled, and systematic patient safety programs that promote patient-centered accountability and disseminated learning after adverse events. Many of the state’s healthcare systems are currently implementing or launching a CRP, and this uptake is expected to accelerate further in the coming year. An effective CRP can improve healthcare quality and safety, patient trust and satisfaction, and lower liability costs. Yet important barriers can reduce the likelihood of a CRP’s success.

One of the most important ingredients for a successful CRP is leadership that understands, embraces, and supports this work. Therefore, Dr. Thomas Gallagher, one of the nation’s foremost CRP experts, Executive Director of the Collaborative and Professor and Associate Chair, Department of Medicine at UW, and recipient of the Joint Commission’s John M. Eisenberg Patient Safety and Quality Individual Achievement Award for his work around Communication and Resolution Programs will present an engaging presentation and panel discussion on CRP and the experiences of CRP implementers in Washington.

In this engaging, interactive program, you will:

  • Learn the essential ingredients of a CRP, and how these programs differ from a traditional claims management strategy
  • Explore the barriers to successful CRP implementation and how these barriers can be overcome
  • Learn about a Statewide CRP Certification program in collaboration with The Medical Commission
  • Learn why organizations are implementing CRP and the bright spots and barriers from Dr. Jeff Collins, Chief Medical Executive, Providence Sacred Heart Medical Center and Children’s Hospital, Spokane; Dr. Randal Moseley, Medical Director of Quality, Confluence Health, Wenatchee and Dr. Gallagher.


ACHE Members: $75
Non ACHE Attendee: $85
Student: $15

Light refreshments will be provided

Parking is available on the streets (metered) or feel free to utilize two Providence garages for paid parking. You will need to make your way to Sacred Heart Medical Center, where Mother Joseph Conference Room is located.


From Doctor’s Building Garage (McClellan & 8th Ave.) to Mother Joseph:

  1. In garage, locate the West Tower Elevators and take them to the Lobby.
  2. From the Lobby, exit the doors and cross the street to Sacred Heart.
  3. Stay to the left and walk past Information/Admitting and Gift Shop (on right). Look for Tower Elevators on left and take down to L3.
  4. Step off to the right, and then immediately to the left. Follow the wall signs to the Cafeteria.
  5. As you enter the Cafeteria, turn left (where you will see Thomas Hammer coffee stand) and turn immediately right – walk through Cafeteria to Mother Joseph located directly behind the statute of Jesus.

From Children’s Hospital Garage (Division & 7th Ave.) to Mother Joseph:

  1. In the garage, locate the Fish Elevators (not the Star Elevators) and take them to L3.
  2. Stepping off the elevators, turn right and then right again – entering straight ahead into Cafeteria, where Mother Joseph is located on the right, directly behind the statute of Jesus.


November 4, 2019
5:30 pm - 7:00 pm


Sacred Heart Medical Center
101 W Eighth Ave
Spokane, WA 99204 United States
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(509) 474-3131