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Leading a Culture of Safety: 1.5 F2F Credits
May 14 @ 5:30 pm - 8:00 pm
ACHE (1.5) Face to Face Education Credits:
Leading a Culture of Safety: A Blueprint for Success Lead and Reward a Just Culture and Establish Organizational Behavior Expectations
Medical errors are the third leading cause of death in the United States at 220,000 to 440,000 people dying each year from preventable errors according to the Centers of Disease Control and Prevention. Clinicians and hospital staff face a devastating impact as a result of being involved with a medical error especially in organizations without a support system in place. Moreover, only 64% of staff who responded to the 2016 Agency for Healthcare Research and Quality (AHRQ) Hospital Survey on Patient Safety Culture’s hospital comparative database felt that reported mistakes led to positive changes. To help healthcare leaders achieve total system safety across the continuum, ACHE, and the Institute for Healthcare Improvement/National Patient Safety Foundation Lucian Leape Institute developed a guide “Leading a Culture of Safety: A Blueprint for Success”. This Blueprint is designed to help leaders shape, create and sustain the type of organizational culture needed to ensure patient and workforce safety and inspire healthcare leaders on the journey to zero harm. This Chapter Template is part of a series and designed to cover two of the six critical domains to develop and sustain a culture of safety. The two domains covered in this template include: “Just Culture” and “Behavior Expectations.” It is important to build a culture in which all leaders and workforce understand principles of patient safety and supports the reporting of errors, lapses, miss-steps and adverse events. It allows the organization to learn and find ways to incorporate analysis to improve and embrace prevention of errors and adverse events. Establishing organizational behavior expectations allows the organization to understand current behaviors of the organization and promote transparency, effective teamwork, active communication, respect and timely feedback, and provide rewards in sustaining a culture of safety.
Tom Staiger, MD, Medical Director
University of Washington Medical Center
Jaqueline Valentine, Seattle Children’s
Commander Kevin Burns, Nurse Corps, U.S. Navy, Naval Hospital Bremerton
Richard Jordan, MD, Madigan Army Medical Center