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Cancelled – The Principles and Characteristics of Emotional Intelligence

April 20 @ 4:30 pm - 7:00 pm

Cancelled due to COVID-19 concerns.
The relationship between an organization’s employees internally, and with patients, external stakeholders, and supporting people externally, is critical to the success of healthcare organizations. In today’s fluid environment, cognitive intelligence and technical skills are only part of individual and team effectiveness. Leaders and staff must utilize emotional intelligence or emotional quotient, which includes self-awareness, self-management, motivation, authenticity, empathy, adaptability and resilience. The impact of emotional intelligence can influence better patient outcomes and higher quality of care, as well as reduce staff burnout. This panel discussion will provide an overview of EI and examples of how it affects healthcare delivery.

Click here to register.


  • Rosalee Allan, FACHE, Professor, EWU Department of Public Health and Health Administration


  • Donald Miller, Chief Revenue Officer, Inland Imaging
  • Kim Jorgensen, Chief Nursing Officer, St. Luke’s Rehabilitation Institute


  • 4:30pm – 5:30pm: Networking (Light Refreshments Provided)
  • 5:30pm – 7:00pm: ACHE Face to Face (1.5 Credits) Panel Discussion

Deaconess Health and Education Center (DHEC)
Room 268
910 W 5th Ave Spokane, WA 99204

Parking costs $3.00 at the DHEC garage or park on street if available


April 20
4:30 pm - 7:00 pm


Deaconess Health and Education Center
910 West 5th Avenue
Spokane, WA 99204 United States
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