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Sustainability of Healthcare Organizations: The Mason Health Story

December 9 @ 5:30 pm - 7:00 pm

This discussion will provide insights into how Mason Health approached sustainability and organizational learning within the ever-changing environment of healthcare. Participants will learn about approaches to vaccination outreach, work force engagement, customer engagement and childcare learning support for team members utilizing Baldridge Excellence Program framework. Attendees will take away lessons learned from Mason Health that can be applied at their own institutions and achieving higher levels of organizational performance.


Registration Link


Theron Post, Executive Director, Performance Excellence northwest (PENW)


Eric Moll, Superintendent & Chief Executive Officer, Mason Health

Mark Batty, Operating Officer, Mason Health

Melissa Strong, Chief Nursing Officer, Mason Health

Jennifer Capps, Chief Development and Communications Officer, Mason Health

Nicole Eddins, Senior Director of Ancillary Services, Mason Health

*Each panelist will share their capstone presentations related back to the organization’s Performance Excellence Northwest Award and Baldridge Excellence Program Framework.

*The organizations CEO will participate to help tie each presentation together and how each of the programs presented supports Mason Health’s sustainability as an organization. CEO will also briefly touch on Mason Health’s recent 2021 PENW Pathways to Excellence Award.

*Final Reflections, Closing Remarks and Wrap-up

(1.5) ACHE Qualified Education Credits

Zoom Link will be sent in your Eventbrite registration confirmation email.